Heat pump prime issue detected and resolved in Norman Park

12 May Heat pump prime issue detected and resolved in Norman Park

Posted at 15:49h in Uncategorised by SE.Leak.Detection 0 Comments

This morning we attended to a reported heat pump prime issue in Norman Park, upon arrival we noted the heat pump was situated at least 2 metres higher than the pool. Our client having purchased the heat pump had been unable to get it to prime.
We conducted a pressure test on the line to identified a leak in a compression fitting in the suction line. Our licenced plumber completed the repair, we retested the line to find another damaged 90 degree fitting in the same line. Again this was repaired. We pressure tested the line a 3rd time to find the line now secure. Our client requested we remove two further compression fittings in the line and repair a damaged pipe in the heat pump return. After completing all the repairs and inspecting the non return valves we then primed the line and noted the pump operating correctly and fully primed. Ideally the heat pump should be on the same level as the pool.

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Google Rating

4.9

Based on 239 reviews

South East Leak Detection

4.9

1714605035

So relieved that Trevor identified the leak very quickly and also did an underwater check for cracks. I am happy with the thoroughness of the job. Trevor explained clearly what was to be done and really put my mind at ease after an anxious few months of leaky pool experience.

1714451630

For peace of mind, I engaged Trevor to carry out our pool pre-inspection. I highly recommend their services when purchasing a property with a pool. Trevor was very thorough and contacted me immediately after he completed the inspection to explain in detail the results. A written report with lots of photos was emailed the same day. A great Service and thankyou Trevor.

1713605451

As a return customer, I would highly recommend Trevor and Sam. They provided exceptional service, demonstrating professionalism and efficiency. They promptly identified and repaired the concealed water leak, ensuring a swift resolution. Throughout the process, they kept us well-informed, providing regular updates and giving us peace of mind.

1713421365

Huge thanks to Trevor for his help and advice. So genuine, helpful and honest. Absolutely agree with others, for any leak detection issues I highly recommend Trevor at South East Leak Detection.

1712578007

Trevor willingly gave me advice about my pool problem over the phone without trying to persuade me to book a visit given the excessive travel time involved. He made it clear that there was no guarantee that the cause of the problem could be found and resolved, essentially advising that there might not be enough bang for my bucks, so as to speak. It was clear to me that he had my interests at heart as much as his.Attaboy Trev!

1712128863

We used South East Leak Detection for a pre purchase pool inspection. Trevor was very thorough and in depth with his inspection of the pool, and walked us through the entire process. He took time to answer our questions and followed up with the report promptly. Highly recommend if you are looking for pre-purchase pool inspection!

1711440804

Trevor kindly attended to our (significant) pool leak the same day I phoned. Trevor was knowledgeable, well equipped and helpful and we were provided video footage of the problem and repair. I highly recommend South East Leak Detection for pool leak detection and repair.

1711263019

Seeing the pool level drop by a meter over the weekend and considering the potential repair costs, is stressful. Giving Trevor a call and talking through the situation and probable repair costs came with a great deal of relief. Trevor was genuine, professional and reliable. Thank-you again.

1709712099

Tried another company that didn't fix the leak. Trevor sorted it all in the first go. Great service.

1708985876

Highly recommend South East - they provided clear details of what repairs were needed and made the repairs quickly. Thanks again.

1707092251

Trevor and Sam could not have been nicer or more professional. Trevor rang me within 24 hours of my request (which was on a weekend) to assist. The guys were on time, worked efficiently and cleanly and explained what they were doing. Felt like I was in safe hands and very relieved that my concealed leak has been repaired! Thanks Trevor and Sam - very grateful for your help.

1706950038

We were concerned when we noticed water coming from the storm water drain and with the help of southeast leak detection we discovered we had a concealed water leak. We cannot thank the team enough for their professionalism, promptly response to our enquire, education and for their high quality of workmanship. It’s hard to find honest and reliable tradesman and we would absolutely recommend south east leak detection.

1706867593

Trevor and Sam are our heroes, they were able to come to our property the next day after I contacted Trevor 5pm the day before. He explained what he was going to do with patience and identified an underground leak and had it fixed in no time! We were very lucky to have found and contacted them! Highly recommend!

1706685536

I was impressed by Trevor since the moment I contacted South East Leak Detection, I will surely recommend it to all my friends who in need of any leaking detection services.My case was simple, I had to find a licensed expert to detect any potential leaks in a property, and a declaration or report is required to be sent to Urban Utility.At very beginning of the contact, I found Trevor was so nice and patient to explain professionally how the work would be performed after I expressed property leaking issue. instantly I believe I have met an expert in this field.Later, a detailed breakdown of the costs was provided before we agree to perform the work, which helped me to understand what I would be preparing.Trevor showed up earlier on the appointment date and finished the job sooner than I expected, after thorough detection, further advices were given based on my case, and I found it quiet useful.Although there was not to much to share in my story, but I trust Trevor's expertise and I would highly recommend South East Leak Detection.Once again, thank you Trevor for taking care of my case.Best Regards,David (Shunda) Zhao

1706132188

Aouth East Leak Detection is a very good pool leak repair expert, less than professional fast, and will tell you a lot of tips, more importantly he can save you money to solve the problem quickly, surprisingly he also fixed my lawn mower Lol.

1705881122

Excellent service from the 1st phone call to the completion of the job. Father and son team who have great work ethics. Very professional.

1705462186

Thanks Trevor, our brand new pool has had a suspected leak since it was filled. Pool builder arranged another leak detection company who failed to find the leak on two seperate visits. Trevor found it quite quickly. Glad it has all been resolved. Would recommend to others

1704780293

Overall great service, informative, neat, up front and very helpful. The team clearly have people’s best interests at heart. Deep concealed leak detected and fixed. Would strongly recommend Trevor and Sam anytime.

1704255484

Trevor and Sam were both amazing. They were punctual, kept us informed along every step and were professional at every level. They were friendly, patient and even cleaned up after themselves!

1703592798

We have received a water usage spike notice on 19 Dec, Trevor and Sam kindly squeezed the time on Saturday, 23 Dec, right before Christmas! They promptly fixed the problem and replaced the pipe.We really appreciate their support and considerations.Best Leak Detectors ever!!

1703070429

Trevor and Sam attended my property to detect and repair an underground water pipe leak. They were very professional and experienced with their work. They located the water leak under the concrete slab exactly where it was, using various radar tool and equipment. Once Sam identified the location of the possible leak, Trevor seconded it by doing his own verification. This allow them to neatly cut the concrete slab with precision, minimising any destructive work and damages. They replaced the faulty joints and retested the new connection with compressed air. They were also very meticulous in their work, testing and retesting several times to make sure there is no leak to the new joint, before backfilling it. Definitely gave me great confidence through the entire process, as their experience shows they know what they are doing. Well done guys. Great job!

Christine Quist

1701819480

Sam and Trevor were both lovely and amazing from the moment we made contact. Trevor recommended I speak to my insurance company regarding concealed leaks. He told me exactly which questions I should ask.Sam arrived at the scheduled date/time and got to work right away. They found the source of the water leak and fixed it without hassle.Trevor has advised he will email me with how to claim some money back from Urban Utilities as well. I was extremely nervous about how much this leak would set us back and was amazed at the incredibly reasonable cost for their services. I strongly believe we would not have been as lucky going elsewhere.South East Leak Detection will be our first call for now on. It is incredible to have trades you trust as an owner occupier for when things do not go according to plan.Thanks Sam & Trevor!!!

1701688822

Trevor and Sam were great. The process was clearly provided before the onsite visit as were the fee rates. They identified the issue in the first two minutes and had completed the job in an hour. Very thorough and clearly explained the issue and the solution. Great service. Would highly recommend them.

1701509855

Service: Plumbing leak detection and pipe repairPositive: Professionalism, Easy Communication, Quality, Responsiveness, ValueTrevor and Sam are awesome cannot recommend them enough😊We were very nervous that the leak may have been under our concrete slab, or anywhere near our pool but thankfully they found the leak in the light fitting and repaired it, very efficiency and special thanks for them can come over during their busy schedule🥰

1700800294

Very friendly people willing to help over the phone.

See all reviews Write a review

Google Rating

4.9

Based on 239 reviews

South East Leak Detection

4.9

1714605035

So relieved that Trevor identified the leak very quickly and also did an underwater check for cracks. I am happy with the thoroughness of the job. Trevor explained clearly what was to be done and really put my mind at ease after an anxious few months of leaky pool experience.

1714451630

For peace of mind, I engaged Trevor to carry out our pool pre-inspection. I highly recommend their services when purchasing a property with a pool. Trevor was very thorough and contacted me immediately after he completed the inspection to explain in detail the results. A written report with lots of photos was emailed the same day. A great Service and thankyou Trevor.

1713605451

As a return customer, I would highly recommend Trevor and Sam. They provided exceptional service, demonstrating professionalism and efficiency. They promptly identified and repaired the concealed water leak, ensuring a swift resolution. Throughout the process, they kept us well-informed, providing regular updates and giving us peace of mind.

1713421365

Huge thanks to Trevor for his help and advice. So genuine, helpful and honest. Absolutely agree with others, for any leak detection issues I highly recommend Trevor at South East Leak Detection.

1712578007

Trevor willingly gave me advice about my pool problem over the phone without trying to persuade me to book a visit given the excessive travel time involved. He made it clear that there was no guarantee that the cause of the problem could be found and resolved, essentially advising that there might not be enough bang for my bucks, so as to speak. It was clear to me that he had my interests at heart as much as his.Attaboy Trev!

1712128863

We used South East Leak Detection for a pre purchase pool inspection. Trevor was very thorough and in depth with his inspection of the pool, and walked us through the entire process. He took time to answer our questions and followed up with the report promptly. Highly recommend if you are looking for pre-purchase pool inspection!

1711440804

Trevor kindly attended to our (significant) pool leak the same day I phoned. Trevor was knowledgeable, well equipped and helpful and we were provided video footage of the problem and repair. I highly recommend South East Leak Detection for pool leak detection and repair.

1711263019

Seeing the pool level drop by a meter over the weekend and considering the potential repair costs, is stressful. Giving Trevor a call and talking through the situation and probable repair costs came with a great deal of relief. Trevor was genuine, professional and reliable. Thank-you again.

1709712099

Tried another company that didn't fix the leak. Trevor sorted it all in the first go. Great service.

1708985876

Highly recommend South East - they provided clear details of what repairs were needed and made the repairs quickly. Thanks again.

1707092251

Trevor and Sam could not have been nicer or more professional. Trevor rang me within 24 hours of my request (which was on a weekend) to assist. The guys were on time, worked efficiently and cleanly and explained what they were doing. Felt like I was in safe hands and very relieved that my concealed leak has been repaired! Thanks Trevor and Sam - very grateful for your help.

1706950038

We were concerned when we noticed water coming from the storm water drain and with the help of southeast leak detection we discovered we had a concealed water leak. We cannot thank the team enough for their professionalism, promptly response to our enquire, education and for their high quality of workmanship. It’s hard to find honest and reliable tradesman and we would absolutely recommend south east leak detection.

1706867593

Trevor and Sam are our heroes, they were able to come to our property the next day after I contacted Trevor 5pm the day before. He explained what he was going to do with patience and identified an underground leak and had it fixed in no time! We were very lucky to have found and contacted them! Highly recommend!

1706685536

I was impressed by Trevor since the moment I contacted South East Leak Detection, I will surely recommend it to all my friends who in need of any leaking detection services.My case was simple, I had to find a licensed expert to detect any potential leaks in a property, and a declaration or report is required to be sent to Urban Utility.At very beginning of the contact, I found Trevor was so nice and patient to explain professionally how the work would be performed after I expressed property leaking issue. instantly I believe I have met an expert in this field.Later, a detailed breakdown of the costs was provided before we agree to perform the work, which helped me to understand what I would be preparing.Trevor showed up earlier on the appointment date and finished the job sooner than I expected, after thorough detection, further advices were given based on my case, and I found it quiet useful.Although there was not to much to share in my story, but I trust Trevor's expertise and I would highly recommend South East Leak Detection.Once again, thank you Trevor for taking care of my case.Best Regards,David (Shunda) Zhao

1706132188

Aouth East Leak Detection is a very good pool leak repair expert, less than professional fast, and will tell you a lot of tips, more importantly he can save you money to solve the problem quickly, surprisingly he also fixed my lawn mower Lol.

1705881122

Excellent service from the 1st phone call to the completion of the job. Father and son team who have great work ethics. Very professional.

1705462186

Thanks Trevor, our brand new pool has had a suspected leak since it was filled. Pool builder arranged another leak detection company who failed to find the leak on two seperate visits. Trevor found it quite quickly. Glad it has all been resolved. Would recommend to others

1704780293

Overall great service, informative, neat, up front and very helpful. The team clearly have people’s best interests at heart. Deep concealed leak detected and fixed. Would strongly recommend Trevor and Sam anytime.

1704255484

Trevor and Sam were both amazing. They were punctual, kept us informed along every step and were professional at every level. They were friendly, patient and even cleaned up after themselves!

1703592798

We have received a water usage spike notice on 19 Dec, Trevor and Sam kindly squeezed the time on Saturday, 23 Dec, right before Christmas! They promptly fixed the problem and replaced the pipe.We really appreciate their support and considerations.Best Leak Detectors ever!!

1703070429

Trevor and Sam attended my property to detect and repair an underground water pipe leak. They were very professional and experienced with their work. They located the water leak under the concrete slab exactly where it was, using various radar tool and equipment. Once Sam identified the location of the possible leak, Trevor seconded it by doing his own verification. This allow them to neatly cut the concrete slab with precision, minimising any destructive work and damages. They replaced the faulty joints and retested the new connection with compressed air. They were also very meticulous in their work, testing and retesting several times to make sure there is no leak to the new joint, before backfilling it. Definitely gave me great confidence through the entire process, as their experience shows they know what they are doing. Well done guys. Great job!

Christine Quist

1701819480

Sam and Trevor were both lovely and amazing from the moment we made contact. Trevor recommended I speak to my insurance company regarding concealed leaks. He told me exactly which questions I should ask.Sam arrived at the scheduled date/time and got to work right away. They found the source of the water leak and fixed it without hassle.Trevor has advised he will email me with how to claim some money back from Urban Utilities as well. I was extremely nervous about how much this leak would set us back and was amazed at the incredibly reasonable cost for their services. I strongly believe we would not have been as lucky going elsewhere.South East Leak Detection will be our first call for now on. It is incredible to have trades you trust as an owner occupier for when things do not go according to plan.Thanks Sam & Trevor!!!

1701688822

Trevor and Sam were great. The process was clearly provided before the onsite visit as were the fee rates. They identified the issue in the first two minutes and had completed the job in an hour. Very thorough and clearly explained the issue and the solution. Great service. Would highly recommend them.

1701509855

Service: Plumbing leak detection and pipe repairPositive: Professionalism, Easy Communication, Quality, Responsiveness, ValueTrevor and Sam are awesome cannot recommend them enough😊We were very nervous that the leak may have been under our concrete slab, or anywhere near our pool but thankfully they found the leak in the light fitting and repaired it, very efficiency and special thanks for them can come over during their busy schedule🥰

1700800294

Very friendly people willing to help over the phone.

See all reviews Write a review